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Quality & Aftercare

Quality is a key commitment across the Castleoak team.

Quality inspections for each project are planned and follow a logical sequence. We have a comprehensive plan for each project to ensure continuous quality checks and communications across teams and supply chain partners.

Castleoak is an expert in construction management and our work on site is delivered with a proven team of partners. 

After care

Our dedicated customer care team works independently of our construction team and is assigned to supporting our customers throughout the 12-month warranty period. 

After care begins during the handover phase where our customer care team will visit the project and introduce themselves to the customer to ensure there is a good working relationship in place ready for handover.

At the end of the 12-month warranty period, any final work is scheduled and overseen by the Customer Care Manager, then agreed and signed off jointly with you.